SUPPORT

GENERAL SUPPORT

A: SmarDIY is a crowdfunding and print on demand social commerce platform that makes it easy for anyone to create, sell, and distribute custom products worldwide. We have simplified the process and taken the hassle out of inventory, printing, and fulfillment of products. We even handle the customer service; you just sit back and collect the profits!

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A: The name SmarDIY stand for “Smart, Do-It-Yourself”. Mirroring and representing our company tagline/ slogan to the fullest, “Make It, Wear It, Share It, Sell It”. 

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A: The archaic way of managing branded merchandise is risky business. You have to pay upfront for inventory not knowing if the design will be popular, you have to guess what sizes and colors are needed, and you don’t know how many items will sell! We have simplified the process and taken the hassle out of inventory, printing, and fulfillment of products. We even handle the customer service; you just sit back and collect the profits!

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Get Started
A: We carry well-known brands like Gildan, Hanes, American Apparel, Next Level, Canvas and more. What’s more, we also offer a variety of products to meet your requests, like items that are made in the U.S.A. or made of moisture-wicking material. We can also do special order product if you need them, just ask if you have a special request!
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A: We ship all international orders DDU (delivered duty unpaid), and we do not collect VAT (value added taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
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A: Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
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A: We do not at this time offer expedited shipping. All of our products are custom made in bulk and shipped via standard delivery methods.
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ACCOUNT SUPPORT

A: To modify your personal information in SmarDIY including your password, please follow these steps:

  1. Login to access your account and dashboard.
  2. Click ‘Settings’ icon on the toolbar, shown on the right side of the screen (you will see the gear icon).
  3. After making a change, click the ‘Update’ button to save the changes in the system.

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Please Contact Us if you have a special request!

 

CAMPAIGN SUPPORT

A: Just go HERE to get started.

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DESIGN SUPPORT

A: Depending on the shape type we have a variety of shapes in the design library also directly in the product designer under the design category shapes. You simply select the shape or shapes you’re looking for then select add. You can also create your own shapes from your local computer or device and upload them directly to your product design via the SmarDIY product designer. Once you have created your shape from your local device make sure you save or export the design file to a PNG file format. If you decide to utilize one of our shapes you have the ability to change the color to any color you want from the color picker or select a stock color from the color options panel. If you have any additional questions about shape feel free to contact us via email at designs@smardiy.com

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